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e-bookEngels172 blz.9789401800570
2e druk
21-11-2013
'ISO/IEC 20000-1:2011' is een Quick Reference over ISO 20000, speciaal geschreven voor de praktijk. Meer
e-bookEngels212 blz.9789401805780
1e druk
25-11-2015
andere uitgaves beschikbaar
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Meer
paperbackEngels9789401802062
1e druk
31-5-2018
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. Meer
paperbackEngels144 blz.9789401812948
1e druk
13-6-2025
andere uitgaves beschikbaar
In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Meer
