Experience Management and XLA® Foundation
Samenvatting
Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications.
Elevate your organization’s customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA®). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA® methods.
The course covers the fundamentals of XM and XLA, practical implementation skills, and includes both theoretical lessons and group assignments. Successful completion awards an XM and XLA® Foundation certificate, affirming your proficiency in these crucial business strategies.
Participants of this course will:
• Deepen their understanding of improving customer experiences.
• Explore the significance of XM and XLA in business.
• Develop practical skills to apply XM and XLA frameworks effectively.
Trefwoorden
xla experience management certificering klantgerichtheid customer experience service management training end-user experience courseware business impact kwaliteitsmanagement management organisatie professionaliteit service level agreements implementatie meetbaarheid performance management praktische toepassing service delivery
Trefwoorden
Specificaties
Anderen die dit boek kochten, kochten ook
-
Ethan Mollick€ 26,50 -
Hans van Dijk€ 32,75
-
Robbert Masselink€ 43,50
-
Simon van Teutem€ 22,00
-
Franka Rolvink Couzy€ 23,50
-
Hanneke Moonen€ 38,50
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