Bedtime Stories for Managers

Good Evening. . . 1
About This Storyteller / The Tooth Fairies

ONE: Stories of Managing 7
Managing Scrambled Eggs / The Maestro Myth
of Managing / Managing to Lead / Selecting the
Flawed Manager / The Epidemic of Managing
without Soul / Managing in the Age of the
Internet / Decision-Making: It’s Not What You
Think / Growing Strategies Like Weeds in a Garden

TWO: Stories of Organizing 37
Organizing Like a Cow / Communityship beyond
Leadership / Networks Are Not Communities / 
Transformation from the Top? Or Engagement on
the Ground? / Species of Organizations / Why
Do We Say “Top Management” but never “bottom
management”? / Enough of Silos? How about
Slabs? / Manageable and Unmanageable
Managing / The Board as Bee

THREE: Stories of Analyzing 73
Analyst: Analyze Thyself / Ye Gods: An Efficient
Orchestra! / What Could Possibly Be Wrong with
“Efficiency”? Plenty. / The Soft Underbelly of “Hard
Data” / The Tricky Task of Measuring Managing / 
Evidence and Experience in Management, Medicine,
and More / How National Happiness became gross

FOUR: Stories about Development 97
Jack’s Turn / MBAs as CEOs: Some Troubling
Evidence / Engage Managers Beyond
Administration (“emba”) / Don’t Just Sit There .. . 

FIVE: Stories in Context 119
Managing Family Business / Global? How about
Worldly? / Who Can Possibly Manage a Hospital? / 
Managing Government, Governing Management

SIX: Stories about Responsibility 137
A CEO’s Letter to the Board—long overdue / 
“Downsizing” as Twenty-First-Century
Bloodletting / Productive and Destructive
Productivity / The Scandal That Is a Syndrome / 
Please Welcome CSR 2.0

SEVEN: Stories for Tomorrow 155
The Extraordinary Power of Ordinary Creativity / 
Customer Service or serving customers? / Enough
of MORE: Better Is Better / Be Good: The Best Is Too
Low a Standard / Rise and Shine!

Notes 175
Index 185