Service Operations Management

Name: Service Operations Management
Author: Robert Johnston

Improving service delivery

Specificaties

Paperback, 632 blz. | Engels

Prentice Hall | 5e druk, 2020

ISBN13: 9781292064468

Rubricering

Prentice Hall 5e druk, 2020 9781292064468

Kies uw druk:

5e druk | 2020 € 102,20 6e druk | 2025 € 90,99

Op voorraad | Vandaag voor 21:00 besteld, morgen in huis

102,20

In winkelwagen

Samenvatting

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world's learning company.