The IT Management Essentials

Name: The IT Management Essentials
Author: Claude Doom

Delivering Business Value

Specificaties

Paperback, 294 blz. | Engels

Academic & Scientific publishers | 1e druk, 2018

ISBN13: 9789057187513

Rubricering

Hoofdrubriek : Computer en informatica

Academic & Scientific publishers 1e druk, 2018 9789057187513

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Samenvatting

Proper IT management in a contemporary business environment is of utmost importance, on an equal footing even with proper financial management and business acumen. Understanding information technology is therefore essential to all organizations. The IT Management Essentials offers a sound and structured framework for the techniques, methodologies, and activities related to IT management.

Modern information technology is more than simply high-tech and gadgetry. In the near future, professional organizations without information technology will be a thing of the past. IT infrastructure will be used to support virtually all activities within any organization: general and financial management, human resources, sales and marketing, production, and, of course, e-business and e-commerce.

This book bridges the prevalent IT gap in both commercial and nonprofit organizations. On the one hand, managers need to be able to estimate the opportunities, threats, costs and revenues of information systems and to consider the benefits of a possible adaptation to the latest technologies. On the other, IT specialists are experts in the technological field, but are often less familiar with the strategic and management aspects of business information systems within organizations. The role of the IT professional is currently shifting from that of a technological expert to that of a business analyst, solutions architect and IT services delivery manager.

Some of the topics discussed in this book include IT strategy, IT architecture, development methodologies, operational management, IT services’ cost calculations, and business-IT alignment.

Trefwoorden

it management asl bisl applicatiebeheer frameworks ict informatiemanagement best practices procesmanagement it governance organisatie service management

Trefwoorden

Specificaties

ISBN13:9789057187513

Taal:Engels

Bindwijze:paperback

Aantal pagina's:294

Uitgever:Academic & Scientific publishers

Druk:1

Verschijningsdatum:9-10-2018

Hoofdrubriek:IT-management / ICT

Inhoudsopgave

U kunt van deze inhoudsopgave een PDF downloaden

1.INTRODUCTION

2.INFORMATION TECHNOLOGY IN A BUSINESS ENVIRONMENT
2.1. THE ORGANIZATION AS A SYSTEM
2.1.1. Business processes
2.1.2. The value chain
2.1.3. Value systems and the supply chain
2.2. INFORMATION SYSTEMS
2.3. INFORMATION TECHNOLOGY IN BUSINESSES
2.3.1. Data processing
2.3.2. Task automation
2.3.3. Integrated information systems
2.4. THE BENEFITS OF INFORMATION SYSTEMS
2.5. INFORMATION SYSTEMS AND COMPETITIVE ADVANTAGE

3.A FRAMEWORK FOR INFORMATION MANAGEMENT
3.1. A FRAMEWORK
3.2. THE INFORMATION SYSTEMS
3.2.1. The domains
3.2.2. The life cycle
3.3. IT MANAGEMENT
3.4. IT GOVERNANCE

4.OPERATIONAL INFORMATION SYSTEMS
4.1. CLASSIFICATION OF OPERATIONAL SYSTEMS
4.2. OFFICE APPLICATIONS
4.3. INTRANETS
4.4. KNOWLEDGE MANAGEMENT SYSTEMS
4.5. SALES AND MARKETING
4.6. PRODUCTION
4.7. FINANCIAL MANAGEMENT AND ACCOUNTING
4.8. HUMAN RESOURCES MANAGEMENT
4.9. INTEGRATED BUSINESS INFORMATION SYSTEMS
4.10. E-BUSINESS AND E-COMMERCE
4.10.1. Types of e-business
4.10.2. Phases in the adoption of e-business
4.10.3. E-business infrastructure
4.10.4. E-business security
4.10.5. Advantages and disadvantages of e-business

5.MANAGEMENT INFORMATION SYSTEMS
5.1. THE ARCHITECTURE OF A BUSINESS INTELLIGENCE SYSTEM
5.2. THE DATA WAREHOUSE
5.3. THE ETL PROCESS
5.4. DATA WAREHOUSE ANALYSIS
5.4.1. Reports
5.4.2. Online analytical processing
5.4.3. Data mining

6.THE CONCEPTION OF INFORMATION SYSTEMS
6.1. PREPARATION
6.2. THE CURRENT SITUATION
6.3. THE DESIRED SITUATION
6.4. THE TRANSITION

7.IT ARCHITECTURE
7.1. THE ISO/IEC 42010 ARCHITECTURE STANDARD
7.2. THE ZACHMAN FRAMEWORK
7.3. TOGAF®
7.3.1. The architecture development method
7.3.2. The ADM guidelines and techniques
7.3.3. Using TOGAF
7.4. ARCHITECTURAL VIEWS AND MODELS
7.4.1. The conceptual view
7.4.2. The design view

8.SYSTEM DEVELOPMENT
8.1. TO BUY OR TO DEVELOP?
8.2. APPLICATION DEVELOPMENT METHODOLOGIES
8.2.1. Linear methodologies
8.2.2. Iterative software development
8.2.3. Agile software development
8.2.4. Package implementation
8.3. IMPLEMENTATION MODELS
8.4. PROGRAMMING LANGUAGES
8.4.1. Generations of programming languages
8.4.2. Low-level programming languages
8.4.3. Procedural languages
8.4.4. Non-procedural languages

9.INFORMATION SYSTEMS ROLL-OUT
9.1. ROLL-OUT PREPARATION
9.2. DEPLOYMENT
9.3. INITIAL OPERATIONS

10.IT OPERATIONS
10.1. INFORMATION SYSTEMS MANAGEMENT
10.1.1. Business process management
10.1.2. Data management
10.1.3. Application management
10.1.4. Infrastructure management
10.2. DAILY OPERATIONS

11.DECOMMISSIONING IT SYSTEMS
11.1. ACTIVITIES
11.2. RISKS AND ISSUES

12.IT PROJECT MANAGEMENT
12.1. PROJECT MANAGEMENT ACTIVITIES
12.2. PROJECT PLANNING TECHNIQUES
12.3. IT PROJECTS

13.IT MANAGEMENT
13.1. IT AS A SERVICE
13.1.1. Service types
13.1.2. Service classes
13.1.3. The service unit
13.2. IT SERVICES SOURCING
13.2.1. The IT department in the organization
13.2.2. Outsourcing
13.2.3. Cloud computing
13.3. IT MANAGEMENT STANDARDS AND FRAMEWORKS
13.3.1. ITIL®
13.3.2. ISO/IEC 20000
13.3.3. IT4IT®

14.SERVICES DELIVERY MANAGEMENT
14.1. THE SERVICE CATALOG
14.2. SERVICE REQUEST HANDLING
14.3. SERVICES PLANNING

15.FINANCIAL MANAGEMENT
15.1. IT SERVICES COST CALCULATION
15.2. IT SERVICES CHARGE-OUT
15.2.1. General principles of charge-out
15.2.2. Internal and external charge-out
15.2.3. Charge-out in practice

16.OPERATIONS MANAGEMENT
16.1. RESOURCES TRACKING
16.2. CHANGE HANDLING
16.3. EVENT, INCIDENT AND PROBLEM HANDLING
16.3.1. Events, incidents and problems
16.3.2. Event handling
16.3.3. Incident handling
16.3.4. Problem handling

17.QUALITY MANAGEMENT
17.1. SERVICE LEVELS
17.1.1. Definition of service levels
17.1.2. Types of service levels
17.1.3. Operational levels
17.2. SERVICE LEVEL AGREEMENTS

18.SUPPLIER MANAGEMENT
18.1. DIFFERENT SUPPLIERS
18.2. SUPPLIER CLASSIFICATION
18.3. SUPPLIER MANAGEMENT ACTIVITIES

19.HUMAN RESOURCES MANAGEMENT
19.1. IT PERSONNEL
19.1.1. Management functions
19.1.2. Architecture functions
19.1.3. Service delivery functions
19.1.4. Technical and administrative functions
19.2. THE ORGANIZATIONAL STRUCTURE OF AN IT DEPARTMENT

20.IT GOVERNANCE
20.1. IT GOVERNANCE STANDARDS
20.1.1. ISO/IEC 38500
20.1.2. COBIT®
20.2. IT DECISION-MAKING

21.BUSINESS-IT ALIGNMENT
21.1. THE STRATEGIC IMPACT GRID
21.2. THE STRATEGIC ALIGNMENT MODEL
21.3. A THREE LEVEL BUSINESS-IT ALIGNMENT FRAMEWORK
21.4. STRATEGIC BUSINESS-IT ALIGNMENT
21.4.1. The strategic business focus points
21.4.2. The strategic attitude toward IT
21.5. TACTICAL BUSINESS-IT ALIGNMENT
21.5.1. Enterprise architecture and business-IT alignment
21.5.2. The operating model
21.6. OPERATIONAL BUSINESS-IT ALIGNMENT

LITERATURE
INDEX