The 9 Types of Difficult People

Name: The 9 Types of Difficult People
Author: Nick Robinson

How to spot them and quickly improve working relationships

Specificaties

Paperback, 264 blz. | Engels

Pearson Education | 2023

ISBN13: 9781292726069

Rubricering

Hoofdrubriek : Management

Pearson Education e druk, 2023 9781292726069

23,74

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Levertijd ongeveer 8 werkdagen

Gratis verzonden

Samenvatting

This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.

- Decode the warning signs through stories of each type
- Discover practical tools and techniques for dealing with each type
- Find short exercises to help you build the right mindset for success
- Boost workplace relationships with videos and an online quiz

Specificaties

ISBN13:9781292726069

Taal:Engels

Bindwijze:paperback

Aantal pagina's:264

Uitgever:Pearson Education

Hoofdrubriek:Leiderschap

Inhoudsopgave

Part One 1. Why you Need this Book to Deal with Difficult People 2. How to Use this Book 3. Why Things go Wrong at Work 4. Warning Signs at Work 5. The Matrix of Difficult People at Work 6. Quick Quiz to Identify Types 7. Summary of Types 8. Three Dynamic Principles to Fine-Tune Your Mindset 9. Visual Flowchart
Part Two 10. Type 1 – The Scary Specialist 11. Type 2 – The Dark Strategist 12. Type 3 – The Martyr 13. Type 4 – The Driving Force 14. Type 5 – The Revolutionary 15. Type 6 – The Empire Builder 16. Type 7 – The Worrier 17. Type 8 – The Rock 18. Type 9 – The People Pleaser 19. Who's Not Here? 20. In Pursuit of a Positive Workplace Appendix: Online and Other Resources