The Trust Factor

PART I: THE 3-LEGGED STOOL - TRUST, BEHAVIORAL ECONOMICS, AND NEGOTIATION
1. A New Paradigm for Commercial Relationships 2. Behavioral Economics in Deal-Making 3. The Trust Factor: The Keystone of NegoEconomics PART II: DEFINING THE RULES OF THE GAMES, ARTICULATING A NEGOTIATION STRATEGY, AND MAKING THE PIE BIGGER 4. Rules of the Game: Defining and Setting Expectations 5. Preparation and Analysis Prior to Bargaining the First 5 Phases of the Negotiation Process 6. Creating A Culture of Trust and Openness 7. Where the 'Bigger' Comes From: Expanding the Range of NegoEconomic Potential PART III: DIVIDING THE BIGGER PIE, MAKING THE DEAL, AND DEFINING THE FUTURE 8. Style Choices 9. Sealing the Deal - the Second 5 Phases of the Negotiation Process 10. How Big is My Piece? - How the Added Value is Shared 11. Dealing with Stress, Threats, and Bluffing 12. Make the Pie Bigger and Nobody Loses Conclusion: Restoring Trust to the Marketplace It All Starts with You