In de wereld van IT-servicemanagement (ITSM) en ITIL is Foundations van ITIL al jaren de meest toonaangevende publicatie.  Meer

The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle.  Meer