ISO/IEC 20000

Name: ISO/IEC 20000
Author: Jan van Bon

Specificaties

E-book, 237 blz. Pdf met watermerkbeveiliging | Engels

Van Haren Publishing | 2017

ISBN13: 9789401801331

Rubricering

Hoofdrubriek : Computer en informatica

Van Haren Publishing Pdf met watermerkbeveiliging e druk, 2017 9789401801331

Onderdeel van serie ITSM Library

Direct te downloaden

47,42

In winkelwagen

Samenvatting

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Languages available: English, German, Spanish,, Dutch, Japanese