Knowledge Management in Law Firms
Challenges and Opportunities Post-Pandemic
Samenvatting
Strategies for gathering and harnessing knowledge have existed in law firms for decades. However, knowledge management suddenly found itself in the spotlight as a result of the COVID-19 pandemic. Enforced remote working reduced opportunities for knowledge sharing between colleagues and this gap was filled with knowledge databases and experienced knowledge lawyers. Now that hybrid and virtual workforces are here to stay, these new working practices have combined with technological developments, enhanced demand, and the transformation of how to access knowledge to drive the advancement of knowledge management into a new era.
Knowledge Management in Law Firms: Challenges and Opportunities Post-Pandemic is the essential guide to the evolution of law firm knowledge management. It covers how to revisit your strategy in light of recent and future changes, the expansion of knowledge management to encompass legal tech and innovation, the rise of the importance of data, strategies for overcoming the challenges hybrid and virtual working pose to knowledge management, managing knowledge teams, and much more. Chapters are written by an international group of KM experts from a range of organisations and leading law firms, including DLA Piper, Linklaters, and Dentons. Pandemic experiences and lessons learnt are shared as well as ways to approach the future.
Knowledge is at the heart of the legal profession, and this book provides guidance on how to prepare for and thrive in the knowledge management practices of the future, overcoming the obstacles and embracing the opportunities that have arisen from or been accelerated by the pandemic. Through demonstrating how effective knowledge management can help firms exceed client expectations, differentiate themselves in the competitive market, and, ultimately, improve their bottom line, this title will be of interest to knowledge management professionals including professional support lawyers, law firm leaders, partners and fee earners, and, outside of law firms, in-house lawyers and consultants.
Trefwoorden
advocatenkantoren kennismanagement covid-19 impact hybride werken kunstmatige intelligentie kennisdeling digitale transformatie automatisering juridische technologie innovatie data-gedreven management cybersecurity organisatieverandering talentontwikkeling zoektechnologie globaal teammanagement diversiteit en inclusie concurrentie-informatie bedrijfsontwikkeling remote werken sociale kennismanagement
Trefwoorden
Specificaties
Inhoudsopgave
U kunt van deze inhoudsopgave een PDF downloaden
About the authors
Chapter 1: Knowledge management strategies and frameworks for the post-COVID world
By Nick Milton, director and co-founder, Knoco Ltd
Chapter 2: Adapting legal knowledge management to the hybrid workplace
By Chris Boyd, chief operating officer, and Amy Halverson, director of knowledge management, research & information services, Wilson Sonsini Goodrich & Rosati
Chapter 3: Social KM in a time of COVID … and beyond
By Ian Rodwell, head of client knowledge and learning, Linklaters LLP
Chapter 4: Knowledge management 2.0 – after the perfect storm, sailing with AI to new discoveries
By Joe Cohen, UKIME head of innovation, and Andrea Miskolczi, Europe director of innovation, Dentons
Chapter 5: Data-driven knowledge-based management
By Jonna Vainikainen, business process manager, Castrén & Snellman Attorneys Ltd
Chapter 6: Legal technology and knowledge management
By Elisabeth Cappuyns, director of knowledge management, DLA Piper LLP (US)
Chapter 7: Artificial intelligence and automation
By James Loft, COO, Rainbird Technologies
Chapter 8: Search
By Jon Beaumont, senior manager of knowledge management, Shearman & Sterling LLP
Chapter 9: Cybersecurity
By James G Perkins, chief operating and compliance officer, Procopio
Chapter 10: KM and innovation in law firms and legal departments: twins separated at birth?
By Gordon Vala-Webb, thought leader, speaker/author, and innovation professional
Chapter 11: KM and business development
By Andrew Hedley, director, Hedley Consulting
Chapter 12: Hybrid competitive intelligence – gathering intel remotely
By Mark Gediman, reference librarian, Alston & Bird, LLP, and Kevin Miles, manager of library services, Norton Rose Fulbright
Chapter 13: Retaining KM talent
By Tara Pichardo-Angadi, head of knowledge (EMEA), Norton Rose Fulbright LLP
Chapter 14: Inclusion and diversity in knowledge: raising awareness and embedding best practice post-COVID
By Orla Bingham, service owner, content development, and Katherine Lang, senior knowledge lawyer and London knowledge lead, Baker McKenzie
Chapter 15: Building and managing a truly global research team post-COVID
By Kathy Skinner, director of research, White & Case LLP
Chapter 16: Law firm knowledge management and the metaverse
By Anthony J Rhem, CEO and principal consultant, AJ Rhem & Associates Inc.
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