Smart Solution Book, The

<p>About the author </p> <p>Acknowledgements </p> <p>Introduction </p> <p>&nbsp;</p> <p>Part 1 - Which tools to use and when </p> <p>Tools for broad problem areas&nbsp;&nbsp; </p> <p>Tools for specific problems </p> <p>&nbsp;</p> <p>Part 2 - Problem solving essentials&nbsp;&nbsp; </p> <p>Barriers to problem solving </p> <p>Framing a problem </p> <p>Stages in problem solving </p> <p>Preparation for group problem solving&nbsp;&nbsp; </p> <p>Equipment needed </p> <p>&nbsp;</p> <p>Part 3 - Problem solving techniques for individuals and small groups&nbsp;&nbsp; </p> <p>1. &nbsp;&nbsp; Force field analysis and graphical force field analysis&nbsp;&nbsp; </p> <p>2. &nbsp;&nbsp; Tough questions</p> <p>3. &nbsp;&nbsp; Ritual dissent (and ritual assent) </p> <p>4. &nbsp;&nbsp; Brain-friendly brainstorming </p> <p>5. &nbsp;&nbsp; Reverse brainstorming&nbsp; </p> <p>6. &nbsp;&nbsp; Procrastination </p> <p>7. &nbsp;&nbsp; Cartesian logic&nbsp;&nbsp;</p> <p>8. &nbsp;&nbsp; Brainwriting&nbsp;&nbsp; </p> <p>9. &nbsp;&nbsp; Individual and collective mind mapping&nbsp; </p> <p>10. Structured walkthroughs&nbsp;&nbsp; </p> <p>11. Life through a lens&nbsp;&nbsp; </p> <p>12. Nominal group technique </p> <p>13. GROW for problem-solving </p> <p>14. Head/Heart-Push/Pull&nbsp;&nbsp; </p> <p>15. Osborne-Parnes critical problem solving process </p> <p>16. Appreciative inquiry </p> <p>17. Competitive ideas&nbsp;&nbsp;</p> <p>18. Why not? </p> <p>19. MUSE </p> <p>20. Ishikawa fishbone diagrams&nbsp;&nbsp; </p> <p>21. Deming’s PDSA Cycle (The ‘Shewhart Cycle’) </p> <p>22. 3D stakeholder mapping </p> <p>23. Two words technique </p> <p>24. The association grid&nbsp;&nbsp; </p> <p>25. Delphi technique </p> <p>26. Lotus blossom technique </p> <p>27. Photographic associations </p> <p>28. Random word technique&nbsp;&nbsp; </p> <p>29. Challenging assumptions&nbsp;&nbsp; </p> <p>30. Metaphorical problem-solving&nbsp;&nbsp; </p> <p>31. Who else has solved this problem? </p> <p>32. How-How? </p> <p>33. The 5 Whys/Question Everything </p> <p>34. Jelly Baby Tree&nbsp; </p> <p>35. Future shock </p> <p>36. What if? </p> <p>37. What if we didn’t?&nbsp;&nbsp; </p> <p>38. Reframing&nbsp;&nbsp; </p> <p>39. Ripple effect (systems thinking) </p> <p>40. What I need from you&nbsp;&nbsp; </p> <p>41. Concentration diagrams </p> <p>42. Pareto analysis – simplified version </p> <p>43. Solution effect analysis </p> <p>44. The work map&nbsp;&nbsp; </p> <p>45. Competing values framework </p> <p>46. Timelining&nbsp;&nbsp; </p> <p>47. One question</p> <p>48. Peer assist </p> <p>49. Action learning&nbsp; </p> <p>50. Story circles&nbsp;&nbsp; </p> <p>51. Swim Lane diagrams (Rummler-Brache diagrams) </p> <p>&nbsp;</p> <p>Part 4 - Large group problem solving techniques </p> <p>52. Crawford’s Slip&nbsp; </p> <p>53. Charrette Procedure </p> <p>54. Starbursting </p> <p>55. Open space&nbsp;</p> <p>56. World café </p> <p>57. Pro-action cafe </p> <p>&nbsp;</p> <p>Part 5 - Problem solving business games </p> <p>When and how to use business games&nbsp; </p> <p>58. Retirement speeches </p> <p>59. Convince me </p> <p>60. Evolution </p> <p>61. It’s in the news </p> <p>62. The trial </p> <p>63. Tortoise and hare </p> <p>64. Art gallery&nbsp;&nbsp; </p> <p>65. Proverbial problem solving </p> <p>66. There are no rules&nbsp;&nbsp; </p> <p>67. Documentary </p> <p>68. Pitch Perfect </p> <p>&nbsp;</p> <p>Part 6 – Sharing and implementing solutions </p> <p>Sharing solutions&nbsp;&nbsp; </p> <p>&nbsp; Implementing solutions&nbsp;&nbsp;</p>