Business NLP for Dummies (1e druk 2008)

Introduction

Part I: The Difference That Makes the Difference
Chapter 1: Achieving Business Excellence with NLP
Chapter 2: Overcoming the Barriers to Success
Chapter 3: Utilising NLP Principles at Work

Part II: Building Working Relationships That Work
Chapter 4: Understanding More, Achieving More through Communication
Chapter 5: Making Sense of Other People for Better Influence
Chapter 6: Building Rapport: The Heart of Successful Relationships
Chapter 7: Using Words to Get Results
Chapter 8: Choosing and Anchoring Positive Emotions

Part III: Leading People to Perform
Chapter 9: Leading from Within: Managing Your Emotions
Chapter 10: Inspiring and Motivating with Artfully Vague Language
Chapter 11: Giving Feedback to Fuel Improvement
Chapter 12: Coaching for Peak Performance
Chapter 13: Handling Difficult People

Part IV: Achieving Business Excellence
Chapter 14: Creating a Compelling Vision
Chapter 15: Maximising Success Through Change
Chapter 16: Setting and Achieving Goals
Chapter 17: Modelling Winning Performance

Part V: The Part of Tens
Chapter 18: Ten Business Benefits of NLP
Chapter 19: Ten Tips for Using NLP in Business
Chapter 20: Ten Online NLP Resources
Chapter 21: Ten Great Reads to Build Your Business NLP Library

Index