Peter Drucker's The Five Most Important Questions Self Assessment Tool

Foreword (Frances Hesselbein)
About Peter F Drucker
How to Use This Workbook
Self-Assessment: The First Action Requirement of Leadership

Question 1: What Is Our Mission?
Worksheet 11: What Is Our Current Mission?
Worksheet 12: Does Our Mission Need to Be Revisited?
Worksheet 13: What Are the Emerging Trends That Will Have the Greatest Impact?
Worksheet 14: What Are Our Opportunities?

Question 2: Who Is Our Customer?
Worksheet 21: Who Are Our Primary and Supporting Customers?
Worksheet 22: How Will Our Customers Change?
Worksheet 23: Are We Serving the Right Customers?

Question 3: What Does the Customer Value?
Worksheet 31: What Do Our Customers Value?
Worksheet 32: What Knowledge Do We Need to Gain from Our Customers?
Worksheet 33: How Will We Gather Information?

Question 4: What Are Our Results?
Worksheet 41: How Do We Defi ne Results?
Worksheet 42: How Do We Measure Results?
Worksheet 43: How Can We Improve Our Performance?

Question 5: What Is Our Plan?
Worksheet 51: What Is Our Mission?
Worksheet 52: What Are Our Goals?
Worksheet 53: What Is Our Plan to Achieve Results for the Organization?
Worksheet 54: How Will We Communicate Our Mission, Plan, and Results?

Afterword
Glossary of Terms
Notes
About Frances Hesselbein
Acknowledgments